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Archive for the ‘Loyalty’ Category


Memorable Moments in Customer Experience

May 7th, 2014Posted by Capiz

It was the end of a long day of training for a large group of healthcare executives from all over the country. We had fun that afternoon, getting to know what makes people tick and how to get their teams to work more effectively together. I had put them through all kinds of exercises in […]

Know Thy Customer

April 11th, 2013Posted by Capiz

I love finding business owners that truly “get” customer service. ¬†They know what it takes to create customer loyalty. ¬†They know that price is rarely why people continue to return to their businesses. They understand that focusing on the relationship and value you bring supersedes overpricing to make a profit. They know that if you […]